Privacy policy

Last updated 4 November 2026

London Life is an online game at londonlife.live. This page explains what we store about you, why, and how to get it deleted. We keep it short and only collect what the game needs to work.

What we store

Your account. Your username and, if you choose to give one, your email address. If you sign up with a password, we only keep a one-way scrambled form of it (a hash); we never see or store the password itself.
If you sign in with Google. Google tells us your Google account's email address, name and profile picture link, and a Google account ID so we can recognise you next time. We don't get your Google password or access to anything else in your Google account.
Your characters and progress. Character names and looks, money, items, jobs, rankings and the other things you do in the game.
What you say in the game. Public chat messages (deleted after 24 hours), private texts to other players, your contacts and blocks, and any reports you make or that are made about you.
Where your character is. Your character's in-game position, so other players can see you. These are deleted after 24 hours. This is a place in the game, not your real location.
On your device. Your browser keeps your sign-in session and settings (such as sound and the chat filter) in its local storage. We don't use advertising or tracking cookies, and we don't use analytics.
Technical logs. Like any website, the servers that deliver the game see your IP address and browser details when you connect, and keep short-lived logs for security and fixing problems.

Why we use it

Only to run the game: to sign you in, save your progress, show you to other players, deliver messages, keep the game safe (for example acting on reports) and fix problems. We don't sell your data, use it for advertising, or share it with anyone except the services that host the game.

Who else handles it

Hostinger, which hosts the server that runs the game and its database.
Cloudflare, which delivers the website and game files, protects the site, and stores encrypted database backups in Western Europe.
Google, only if you choose to sign in with Google, and for the fonts the site loads.

Deleting your data

You can delete your account at any time in the game: Settings → Account → Delete account. This deletes your account, every character and what they left behind (messages, texts, contacts, positions, rankings and purchase records). Reports other players made about you are kept so moderators can deal with abuse. Deleted data also disappears from our backups as they roll over, within a few days.

You can also email us to ask for a copy of your data, to correct it or to delete it. If you signed in with Google, you can remove London Life's access at any time from your Google account's security settings.

Age

London Life is for players aged 13 and over. If you're under 13, please don't create an account. If we find out an account belongs to someone under 13, we'll delete it.

Changes

If we change this policy we'll update the date at the top. If a change affects how we use data you've already given us, we'll tell you in the game first.

Contact

Questions or requests: [email protected].